Hometown Federal Credit Union

Telephone Teller

With “Sybil” you can talk to your Money 24 hours a day! (765)-472-4485

Who is Sybil?

Sybil is a computerized teller that allows you to transact financial business with your phone keypad 24 hours a day, seven days a
week. All you need is your account number and your secret access code.

What Can Sybil Do for You?

  • Access credit union hours
  • Give current account balances
  • Transfers from regular share accounts or share draft accounts
  • Cleared share drafts inquiry
  • Check latest dividend posted to your account
  • Receive current loan payment information
  • Transfer loan payments from regular share account to share draft account
  • Access account history
  • Loan payoff amount inquiry
  • Make VISA payments

Question and Answers

How do I talk to Sybil?

Using “Sybil” is easy. As the computer voice asks for information, just use the telephone to enter appropriate numbers. After initial greeting “Sybil” gives instructions for you to follow. She asks for your account number and your secret access code; remember to hit the # button!

What if I want to talk to my money when the credit union is closed?

No problem. “Sybil” is available to help you with your financial business 24 hours a day. “Sybil” is waiting to work around your schedule.

How do I know my money is safe?

You get to set your access code while here in the office.  The access code is confidential and should be kept in a safe place. If your number is lost or stolen, please notify the Credit Union immediately. Never keep your account number and access code together.

If someone should learn your access code, don’t panic. Your funds are still safe. All withdrawal checks will be mailed to your address on file.

Any transfers or loan payments will be within your own account. Each transaction will be reported on your monthly statement. And if you have any problems with your transactions, we are here to help you.

Do I have to remember a lot of numbers?

No. We’ve made it a point to simplify the numbers you have to remember. “Sybil” will talk you through all your transactions, just listen to her and follow her instructions.

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